Word of mouth referrals will always be the best way for any business to get inbound leads.
Reputation marketing allows you to share the experiences your clients have with your business on the internet so the rest of the world can see just how great you are!

Our automation is based on email so you can either setup a survey to be sent every time you send a receipt or invoice to your clients or setup a direct email to BizRatings after every transaction.

You have the option between whether or not you would like to show your clients' name and the survey responders first name and last initial for your posted reviews.
We recommend showing the company name since this will add more validity to your posted reviews however this is ultimately up to you.

Setup for our Webhooks integration is very easy and can take as little as 30 minutes and you can start sending out surveys the same day!

Our Google Review Tool can work in different custom ways in order to bring promoters to your Google Review page. Promoters are people that have given you a score above a preset threshold you control, normally 9s and 10s only. More than 98% of users who give you a 9 or 10 on BizRatings will give you a 5 on Google. 2% may give you a 4. This small portion of the population is generally the type that refuses to give perfect scores on any scale out of principal. Can someone give you a 9 or 10 on BizRatings then give you lower than a 4 on Google? Yes, technically this can happen, however almost never does. People are not that maniacal. If they want to beat you up on Google they don’t need to game our system to do it. They can directly go to Google and leave you a bad review at any time without any help from us. One thing to note is that we can’t push reviews from BizRatings to Google, Yelp, or any other review platforms… and no, we cannot pre-fill a 5 on Google reviews responses, Google does not allow that 😊

The response rate you see reported in BizRatings is a user response rate - how many unique users responded to a survey in the time period selected. If one user gets 9 surveys and responds to all of them, and a 2nd user gets 1 ticket and doesn’t respond to it, the user response rate would be 50% however the ticket response rate would be 90%. Best practices indicate the user response rate of 50% is a more accurate gauge of CSAT. This is compounded by our feature to suppress repeat surveys to the same contact in a certain time period, which can further skew ticket response rate based on what you have this set to, whereas user response rate is unaffected.

Most companies are more concerned about evaluating the percentage of unique responders instead of knowing if the same person is responding to multiple tickets. Ticket response rates will almost always go down based on repeat tickets to the same contact. This is why the most helpful response rate for our clients has always been user response rates.