At Nortec, our methodology for cloud services and unified communications projects sets us apart as a managed service provider by improving structure, reporting, and communication between all parties. The Nortec project methodology is based on the Microsoft Solutions Framework, and consists of a 4-phase solution delivery model to take projects from start to finish. Each phase is mapped to a schedule of milestone-based deliverables, charting progress against the overall solution scope, so clients can easily track project progress. Below we have laid out a detailed description of each phrase within our methodology to breakdown the different steps of our managed services process.