Company History

Formed in 1989 by partners Adrian Rees and Andy Shipman, ASAP Computer Services was created to provide component level computer and electronic device repair to the business and end-user market.

From those early days, ASAP Computer Services quickly gained a reputation for high quality work, using innovative fault diagnosis and repair strategies. This agile approach enabled us to provide repair solutions to a wide variety of equipment, and became the default option for many companies when looking for IT repair services.

By the year 2000, ASAP Computer Services identified a requirement from many of our customers for on-site support. We became aware that many of our customers were frustrated by being caught between software and hardware support companies, and just wanted to have their problems solved without having to get too involved themselves.

Our Field Service department was therefore launched, with our intention being to simplify IT support for our customers, providing a single point of contact for hardware and software problems. Our reputation for a tenacious approach to fault finding in the workshop was applied to our on-site business, which allowed our customers to hand a problem to us with confidence that it would be resolved “no matter what”.

As business owners ourselves, we realised the importance of understanding our customers' businesses, and therefore the requirements they would have for their IT. We have often taken on the role of an in-house IT department, identifying shortcomings in the infrastructure, recommending worthwhile upgrades or pointing out useful new technologies that may be relevant, enabling our customers to get full benefit from their IT.

Why use ASAP Computer Services?

Big enough to cope, small enough to care….ASAP are committed to customer service; we really do understand how important your IT is to you and we’ll move heaven and earth to sort IT out.

But also because:

• We care about the service you receive from us
• ASAP was formed in 1989, in a volatile IT world that's quite remarkable and demonstrates our long term approach
• Our team of engineers are professional and polite - we do not sub-contract to third parties so our engineers will be familiar faces to you which all helps to build a productive working relationship with your company
• Total network maintenance – everything on your network is supported by us
• We have our own in-house repair centre - if a repair needs to come in to our workshop we are still in control, no supply chains or call centres to deal with
• Our contact method is direct - no call queuing telephone systems or large departmental structures
• Professional, experienced engineers that will be familiar with your equipment
• Over 75% of calls fixed on the first call
• Less disruption to you and your business
• We have a large and diverse inventory of spare parts stock and supply routes