OUR IT SERVICE OFFERINGS
Flexible Clever Ducks support to scale your IT up or down as needed, a significant advantage over having in-house IT on your payroll. Tap into our deep resource pool and apply the knowledge you need, where and when you need it, cost-effectively and efficiently.
Leverage our years of experience solving critical IT issues in a diverse range of environments and vertical markets to help maximize the benefits from your existing infrastructure and better plan for the future. Rather than hiring one IT person, you get a team.
Use our ticketing system to seamlessly hand off tickets and get things off your list and on ours.
Improve automation by implementing proactive maintenance, monitoring and escalation Selecting and implementing best practice monitoring tools such as probes and agents and an on call Network Operations Center (NOC) requires significant research, implementation hours and expense. We can save you that headache. We have years of experience with hundreds of clients to quickly implement our best practices for monitoring, maintenance and escalation to our NOC on your network to provide your IT staff as well as us with proactive information about thresholds, outages, in many cases before users notice a problem. Our NOC can then act on issues to “self heal” when the agents discover problems after hours, with automatic notification and escalation to your IT staff to helps keep IT staff out of reactive issues and improve user experience.
We address big and small disasters in a new way with the Clever Ducks Business Protection Appliance
The pace of business computing and our reliance on data has gone from the days of a 55 mph speed limit to an autobahn pace. No one would drive the autobahn without a seatbelt, ABS brakes and preferably airbags, but we zoom through our days on computers counting on tape backup, the equivalent of a lap belt. That technology may have been sufficient in the days of 55 mph, but on the information superhighway, we need to be able to recover from mistakes and the stakes are too high to count on old technology to save us. Our service provides rollback snapshots of your data every 15 minutes to two redundant US datacenters. It also enables recovery from a down server in 30 minutes max. The standby virtual machine can have critical systems back up on the appliance without downtime of restoring lost data or waiting for hardware repairs and replacement. We utilize the latest virtualization technology, removing the higher failure rate of tape backup.
