fast, efficient

He kept calling me Trish. I'm not sure why when I submitted the ticket. Trish gets copied on all requests, she had a vacation day when the original request was submitted. This was a prospect's website. His solution for the original issue was tell the prospect to fix their certificate. I'm not going to tell a prospect what to do with their company's website. He should have overridden it originally to get me in. Then when Trish was back in the office and he asked her if the problem was fixed, I tried again and this time I was blocked from Continuous for subject matter. Our prospect makes vitamin supplements as well as wellness products using hemp oil. When this message came up he overrode it and got me in. It took 4 days for me to get into their website to confirm information. The initial response should have been for him to pick up the phone and figure out how to get me access to the website especially since I said it was a prospective client I was trying to do due diligence on!!!!!

Hello Steve, thanks a lot for your help