While this man is only a slightly above average man, he can perform solid backflips, and is extremely reliable when it comes to fixing ConnectWise and making terrible puns.

I opened the case on 5/11 and was able to log in to the site on 5/17, but none of the technicians that I spoke to at CalTech did anything. I was asked questions that I had already noted on my opening ticket, but when I asked technicians if they saw those comments on the ticket they said no. I feel that my original ticket notes were not even read. At one point I was asked to change the password. I had already explained that the username & password was provided by Fiserv to all of its outsourced customers to access the moviit site to download programs. Changing the password was not an option. My final discussion with Bruce on 5/26 was him saying that Fiserv probably fixed it to let us in. I said that I could get in but not from my computer. Also 2 other staff could access the site from their workstations. He said he didn't know that. I had told that information to Gavin Mugele on 5/17 and Gavin said he would provide that to Burce. Bruce said Gavin didn't tell him anything and he hadn't spoken with Gavin since before 5/17. Communication is poor at best and honestly I don't think the technicians were trying very hard to listen to what I was telling them.

Thanks for your help getting this setup!