Paul is outstanding! He is a very good listener skilled in resolutions. IVRJ has had and will continue to have leadership changes. With that, challenges of diverging directives all happening very fast, abound. Paul provided focused project management, picking up where things left off all the while being tactful of not being derogatory of mistakes made . He was only concerned with problem-solving and moving forward all while being customer-centric and very responsive. He explains plans of action clearly, taking the time to help think through best practices yet providing customization for IVRJ's complex needs. clearly THANK YOU Paul!!