My request was completed quickly. Thank you.

Thanks for looking into this and finding the more global solution.

I put a disappointing rate for the Service Desk, but maybe that isn't correct. I called in on Dec 22 and updated my phone password and it was done while I was on the phone which is how it has always been done. But when I returned from holidays on Jan 9, the password wasn't working, so I called in again. This is where my disappointment comes in. This time when I called I was told I had to make a ticket and was put through to someone else. I spoke to another person and they took my info again for the ticket. I was emailed the open ticket and later on received another email from John Paul saying that there was an appointment set up for a technician to work on this between 5pm-7pm yesterday. I emailed back saying we are closed at 4.30 and could someone call before that. I didn't get any response. This is where I am disappointed. Today, I received an email from Devin saying that my VM Pin has been reset and that was followed up by a call 5 minutes after the email. We chatted for a second and then I hung up and tried the new PIN and was able to retrieve my messages. I called Devin back to confirm that I was successful. Done quick and easy. This is where I have exceptional. I just seemed to take a long time for a quick update in the first call is all. Donna

This one wasn't overly urgent, but it was handled super quickly. Thank you!

Quickly resolved. Thank you.

Good experience. Prompt and very friendly.