I was a little confused about how I was supposed to get my issue taken care of. Apparently I have to be at my computer to fix the problem, and I am not in the office very often. So I tried to schedule a time to fix the problem, but when I called AMT, I couldn't understand the person who answered the phone, and he seemed confused that I was calling, leading me to believe that there was a different protocol that I should have been following. I did eventually get connected to the tech, but then there just seemed to be even more confusion about what I was asking. Some of this might have been caused by instructions from my superior in-house, but it just felt like a frustrating process that took longer than it should have.

The Mountain Tech Team is always super nice, helpful and patient with us! We appreciate their work:)

Pat was persistent in working on my recurring problem. He was patient, polite, cooperative and understanding. Finally, it appears that the problem was solved.

Corne is great to work with. Very efficient and quick to respond!