Your response time was appreciated since it was an urgent issue but when something gets upgraded in our system, we should be warned that existing email contacts could be blocked. This was a time sensitive matter with a company that I have been working with for years. I emailed the company I was communicating with me and they had responded but each of us didn't know that I wasn't receiving their emails. The only contact I have with this company is via email. They have 1 to 7 days to respond to my request but they usually respond within 1 day so I just thought they were really busy. Unfortunately, the matter was time sensitive for the prospect to hear from us if he was approved so we had to keep putting him off for the week. He is now speaking to other vendors because he thought we weren't interested. If I would have known something had changed in our system that affected my email I would have investigated sooner.