It was great that the problem was addressed while I was at lunch. Thank you.

Patrick was great; he took care of the issue.

Jose worked tirelessly to get my problem fixed. I appreciate him!

Jose assisted me with updating the M/S authenticator since it wasn't working on my iPhone properly - my apps were requesting I use it to open them but wouldn't complete the process through Last Pass but everything seems to be working properly now. Both Brent & Jose did a follow up to make sure everything was OK - much appreciate them checking in with me.

James was wonderful this evening! Dale had been anticipating an email coming for quite some time and was checking the daily managed centric email on his phone and thought it contained the long awaited email - it was actually a threat that would send unwanted adult activity to everyone in his contact list if he didn’t pay a fee. He was mortified and told me - I said don’t touch anything. I logged in to the cloud & essentials proof point but couldn’t find anything so we called in. James was very sweet and assured us after checking everything that Dale didn’t have anything to worry about. I don’t think he will make that mistake again. Many thanks!!