I've been experiencing this VPN issue for months and months; getting dropped from the VPN at various times during the day. When I first reported this to Fuse 3 months ago, they suggested I call AT&T (my in home wifi provider), which I did - they ran diagnostics and was told my wifi connection is fine, I even upgraded my modem and upgraded my mps and still had the same problem with being dropped from the VPN. Only after reaching out to Mike Ward last week did I hear this may be an issue with the way my VPN was configured and he was instrumental in getting that corrected for me, which may help other CIBHS staff as well as I wasn't the only one experiencing this issue. A big thank you to Mike and Brian for (hopefully) finally getting to the bottom of this problem

Thank you Autumn! Service with a smile as always.

Eric does such a great job, always so patient and thorough. He goes back to each problem and makes me double check to make sure what he did actually fixed the error and I can proceed when we hang up! It's been a while since I've had a ticket with Eric and although everyone at Fuse3 does a great job I was reminded with this recent ticket how much I enjoyed working with Eric! Hope to see him back soon! ♥♥