United States
6 Reviews
0 Helpful
Kandy W
FNBC Bank
United States
6Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 2:54:37 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
39 Reviews
0 Helpful
Diane C
FNBC Bank
United States
39Reviews
0Helpful
Client Rating
Ticket opened at 7:07 & conferenced in Becky to...
6/5/2024 3:22:31 PM
Ticket opened at 7:07 & conferenced in Becky to get P1 approval. Keith immediately escalated to 2nd level Shastian. At 7:26 I called back and spoke with Mitch (?) and asked for Shastain and was told he was on another call. I updated him as to why I was calling and told him I wanted to verify they were aware of our cut-off time 8:00 PM CST and it was urgent we get the files pushed to Fiserv before the cut-off time. Mitch updated the ticket with my info. At 7:32 sent text to Becky, then called her at 7:36 to let her know I had not heard back from Integris. She got logged in and was able to push 2 files over to Fiserv. Shastain called at 7:56, conferenced Becky in again. She walked thru the steps to show Shastain on the server what to look for and how to resolve the issue. Shastain did offer to contact Fiserv to verify the files would be processed. He also called this morning to confirm the files processed last night. His sense of urgency late in the evening is needed for ITM/ATM file processing and knowing how to identify and resolve file issues on the server is needed. His follow-up skills are great!
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
12 Reviews
0 Helpful
Vonda L
One World Bank
United States
12Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 3:45:14 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
19 Reviews
0 Helpful
Internal I
Junction National Bank
United States
19Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 3:54:43 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
Farmers State Bank - Phillipsburg
31 Reviews
0 Helpful
Doug V
Farmers State Bank - Phillipsburg
United States
31Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 3:55:53 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
32 Reviews
0 Helpful
Gordon B
The MINT National Bank
United States
32Reviews
0Helpful
Client Rating
Gil does exceptional work as always.
6/5/2024 4:25:45 PM
Gil does exceptional work as always.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
12 Reviews
0 Helpful
Vonda L
One World Bank
United States
12Reviews
0Helpful
Client Rating
Ms. Haley is accommodating & excellent support,...
6/5/2024 4:31:11 PM
Ms. Haley is accommodating & excellent support, and informativ
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
180 Reviews
0 Helpful
Jared C
Frontier Bank of Texas
United States
180Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 4:34:57 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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United States
Oakwood Bank (Community Bank of Snyder)
98 Reviews
0 Helpful
Eddie F
Oakwood Bank (Community Bank of Snyder)
United States
98Reviews
0Helpful
Client Rating
Quick Score
6/5/2024 4:54:00 PM
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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Oakwood Bank (Community Bank of Snyder)
2 Reviews
0 Helpful
Harrison N
Oakwood Bank (Community Bank of Snyder)
Client Rating
Maleya was very patient and solved my issue.
6/5/2024 5:30:31 PM
Maleya was very patient and solved my issue.
Integris Financial Institution Division
855-919-1866
940 Arroyo Street San Angelo Texas 76903
https://www.caltech.com/
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