Elliot is a Microsoft pro, always very understanding and helpful.

Very fast service from Elliot. He waited on the call for me to get a flash drive.

Shane and Elliot were great at listening to my issues, and fixing my laptop. I am now able to access the drives I need to. However, the monitors still black out intermittently. As this never seems to happen when KME is here, it is difficult to figure out the problem. Still, all of my other laptop issues have been resolved in a quick manner.

Elliot is very knowledgeable when solving technical issues. He was also able to put the customer at ease as he worked by translating what he was doing.

Elliot is great! Grateful for his careful attention to detail and ability to help us with our IT needs. Thanks, Elliot!

Ben was awesome! I had a bluebeam connectivity issue that was quite a mystery, but Ben stuck with it and was able to get me back on track. I so appreciate his help. He was friendly and responsive.

Awesome service!

Nicco understood the issues I was experiencing and promptly and completely resolved them all. Our session was interrupted by a conf call, but Nicco continued to work in the background with any disruptions. Very pleased.

Marco didn't call when we had scheduled appointments (twice), yet said he called and couldn't get through or only got voicemail. I gave him my cell and work number (including extension) and never had any missed calls or voicemails from him. Our receptionist said there was one call during the timeframe that the caller did not respond when she answered...not necessarily uncommon, but normally the caller calls back if they can't get through). And when I tried to call him (during our scheduled appointment times, I got his voicemail...to which I did leave a detailed message about the importance and reasons for needing a timely fix.). Dennis did exactly what was needed: Gave me a detailed email how to fix the issue, and responded timely to follow up issues.